Meter Reading

STEP 1

Locate your meter box, generally found towards the front of the property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a black plastic box with a blue lid, usually marked "water". 

STEP 2   Once you open the plastic window on the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers.  Read the number display from left to right.  Be sure to include all the digits. This is your meter reading.  Our meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest gallon used during a billing period.  To compare that reading to what your bill states as your current or present reading, you will need to drop the last one to two digits, depending on your meter type.

STEP 3   Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.

Poland Water Meters are Electronically read, usually on the 25th of the Month

The meter box is exclusively the Poland Water Association’s property and trespassers will be dealt with in accordance with the law applicable thereto. No persons or person, except employees of the Poland Water Association, will be allowed to install, remove, or repair meters.

The Poland Water Association reserves the right to test meters whenever it believes to be necessary, but without charge to the customer.

Should a meter get out of order or cannot be read due to weather, obstruction or other abnormal conditions, proper bills for service may be determined by using the correct consumption for the corresponding periods of previous years immediately preceding the date of inaccuracy of such meters or from the best available information. The adjustment shall cover the entire period of inaccurate registration if the length of such period can be determined. If the length of such period cannot be determined, the adjustment shall cover such period as may be mutually agreeable to the customer and to the Poland Water Association. In no event shall the Poland Water Association recover adjustments due to inaccurate registration for a period of more than 12 months.

If a customer requests his/her meter be replaced because he/she thinks it is out of calibration, it will first be tested for accuracy. If the meter is found to be within calibration parameters, it will not be replaced and the customer may be charged a service fee. If the meter is found to be out of calibration, the Poland Water Association, will replace it free of charge.

In case of a disputed account involving the accuracy of a meter, such meter shall be tested upon request of the customer. The meter is considered to be within conformity if it is tested within 3 %(+-) of the test standard.

The Poland Water Association shall have access to the customer’s premises at all reasonable times and free to all tolls or other charges for the purpose of reading or testing its meters or other facilities and for all other purposes necessary to enable the Poland Water Association to render proper service to the customer and to its other customers. Meter boxes will not be locked, and all meters will be available for inspection by both customers and the Poland Water Association.

When the customer requests a meter to be turned on, it will be assumed that the customer knows the condition of his plumbing and the Poland Water Association shall not be responsible for the injury to the customer or to the customer’s employees or to the customer’s property, premises, equipment, or facilities caused by water escaping on or in the customer’s premises.